1M1C with Francko Tsiatosika – SMEF

Between team coordination, mastery of technical constraints and respect for client commitments, the role of chargé d’affaires requires rigor, anticipation and a sense of solution. Through his daily work at SMEF, Francko manages concrete operations, from replacing equipment to managing complex interventions, with a clear objective: ensuring performance, quality and satisfaction.

1️⃣ Could you introduce yourself in a few words?

I work at SMEF as a project manager for HVAC installations (air conditioning, ventilation, and heating). My role is to manage the business entrusted to me by optimizing the projected budget, while ensuring compliance with quality, deadlines, and client satisfaction.

2️⃣ How would you describe your typical workday?

My day begins with priority planning and a briefing with the technicians before they leave for the site. I then coordinate the teams on site and ensure that they have the necessary equipment to move forward efficiently.

3️⃣ What projects are you currently working on and what motivates you the most?

I am currently working on two main projects: the replacement of air conditioners in the Zital tower, a 13-level building, and the repair of rooftop air treatment ducts at Dynatec Madagascar in Ambatovy. What motivates me the most is to take on concrete technical challenges and see our interventions directly improve the comfort and performance of the facilities, and above all to achieve a positive budgetary result.

4️⃣ In three words, how would you define your role? And why?

I will define my role with three words: coordination, rigor, and solution.

I coordinate the teams and the construction sites,

I ensure technical rigor and compliance with standards,

And I am always looking for the most effective solution to meet the challenges encountered in the field.

5️⃣ What are your main professional challenges and how do you overcome them?

The main challenges in my job are managing deadlines, coordinating teams, and adapting to unforeseen events on construction sites. To address them, I anticipate needs, communicate regularly with the team, wait for the client’s needs according to the contract, and draw lessons from each project to improve our organization and ensure the success of future business.

6️⃣ What is the most rewarding part of your work within your company?

The most rewarding part of my work is to see a project being carried out on the ground and producing concrete results, while maintaining the client’s trust and admiration for SMEF. This also demonstrates that SMEF has no equal in this field of installation in Madagascar.

7️⃣ If you could give one piece of advice to someone joining the JMI Group, what would it be?

My advice would be to be curious, listen to experienced colleagues and always ask questions. Being fully involved in the JMI Group and working as part of a team allows you to progress quickly and succeed on projects.

8️⃣ Which skill or quality do you consider essential in your job?

As a project manager for a certified company that complies with ISO 9001 and ISO 45001 standards, technical rigor and safety are essential in my profession. It guarantees the quality and safety of installations, carried out according to the rules of the art, while ensuring the health and safety of personnel working on construction sites.

9️⃣ If you could swap positions with someone from the JMI Group for a day, who would it be and why?

I would choose to talk with a colleague from the design office to better understand project design and the technical choices made upstream. This would allow me to have a complete view of the project cycle and improve my coordination in the field, as well as being able to share my field experiences with our design office vis-à-vis reality.

🔟 In your opinion, what is the key to a successful and lasting customer relationship in your field?

In my opinion, the key to a successful and lasting customer relationship is responsiveness. Responding quickly to needs and requests, anticipating problems and remaining attentive allows you to create trust and ensure continuous customer satisfaction.

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Francko’s testimony highlights the importance of anticipation, teamwork, and high standards in the service of performance and customer satisfaction.

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